Refund Policy

We want our customers to be satisfied with their purchase. Please review this Refund Policy carefully before placing an order.

Refund Eligibility

Due to the nature of tobacco products, refunds are limited. Refunds may only be considered for items that are unopened, unused, sealed, and returned in their original condition after approval from our support team.

Opened, used, partially used, damaged, or tampered products are not eligible for a refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the damaged or incorrect item
• Photos of the packaging, if applicable

We will review the issue and determine whether a replacement, store credit, or refund is appropriate.

Non-Refundable Items

The following items are not eligible for refunds:

• Opened cigarette packs or cartons
• Used or partially used products
• Products with broken seals
• Items damaged after delivery due to customer handling
• Orders returned without prior approval

Refund Process

To request a refund, contact our support team before sending any product back. Unauthorized returns may not be accepted.

Once your refund request is reviewed and approved, we will provide return instructions if a return is required. After the returned item is received and inspected, we will notify you whether the refund has been approved or denied.

Refund Method

Approved refunds will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your payment provider or financial institution. Please allow 5 to 10 business days after approval for the refund to appear on your account.

Shipping Fees

Shipping fees are non-refundable unless the refund is due to an error on our part, such as sending an incorrect item.

Customers are responsible for return shipping costs unless otherwise stated by our support team.

Order Cancellations

Orders may only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled or refunded unless it qualifies under this Refund Policy.

Contact Us

For refund requests or questions, please contact us using the contact details provided on our website.